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FAQS

Do I have to register to place and order?

You do not have to register to shop online. You have the option to sign in as a guest to bypass the registration feature.

If you decide to register, you can create a personal Shoe Connection page that allows you to track orders, create Wish Lists, and keep tabs on your favorite products. To register you will be asked to register with your existing email account information. Shoe Conenction Staff do not have access to your log in information.

 

Are the items held in my shopping cart?

Items placed in your shopping cart are not held or reserved for you until you submit your order completely and receive a confirmation at the end of your checkout process or a confirmation email. Our items sell out quickly so if you find something you like we recommend purchasing it quickly!

 

How do I track an order?

Once your order is shipped you will receive an email confirmation with your tracking number. Ground or expedited orders placed Monday-Friday before 5:00 pm EST will be shipped out the same day from our warehouse in Tampa, Florida. Orders are prepared 7 days a week, but shipped out Monday-Friday. Any orders placed on holidays or weekends will begin processing the next business day.

 

Can I return my order?

All orders are Final Sale. To see if your order is eligible exchange call or email an let the staff know your order number and the shoes you will like to exchange for. Exchanges or store credit can be made within 14 days from the date of receiving the item. Staff will explain the process for exchanges.

 

 How much does shipping costs?

Shipping costs depend on what shoe(s) you want to order and the location they are being sent to. If you would like an estimate before ordering give us a call or send an email with your information.

 

What types of payment do you accept?

We receive all types of credit card payment, if you are having any issue please give us a call. You can check out as Guest. The fastest processing is through Paypal and you do not need an account with them to make a purchase. Rest assure that your account information and your credit card information is safe with us. The page is safe and encrypted and nobody and no third party has access to your information and as an extra layer for security please notice the lock at the top of each page of the website. We protect your transactions, information and data with military-grade security and encryption. For your protection, Shoe Connection reserves the right to hold orders for complete verification. We may also ask for a different form of payment and your original payment will be refunded.